FREQUENTLY ASKED QUESTIONS

How Can We Help You?

Find quick answers to common questions about our services, processes, and support.

Our Services

What services does SparkWhiz Infotech offer?

We offer comprehensive AI-powered IT solutions including web development, mobile app development, cloud computing, cybersecurity, AI/ML solutions, IT consultancy, managed IT services, and digital transformation consulting. Our team specializes in cutting-edge technologies to help businesses scale and innovate.

What technologies do you work with?

We work with modern technologies including React, Angular, Vue.js, Node.js, Python, Django, Laravel, React Native, Flutter, AWS, Azure, Google Cloud, and various AI/ML frameworks like TensorFlow and PyTorch. Our team stays updated with the latest tech trends to deliver cutting-edge solutions.

Do you work with startups and small businesses?

Yes, we work with businesses of all sizes, from startups to large enterprises. We offer flexible pricing models and scalable solutions that can grow with your business. Our startup packages are designed to help new businesses establish their digital presence effectively.

Project Management

How long does it take to complete a project?

Project timelines vary depending on complexity and requirements. Simple websites may take 2-4 weeks, while complex enterprise solutions can take 3-6 months. We provide detailed timelines during the consultation phase and keep you updated throughout the development process.

How do I get started with a project?

Simply contact us through our website, phone, or email. We'll schedule a free consultation to discuss your requirements, understand your business goals, provide a detailed proposal, and outline the next steps for your project. Our initial consultation is always complimentary.

What is your development process?

We follow an agile development methodology with regular sprints, client feedback sessions, and iterative improvements. Our process includes discovery, planning, design, development, testing, deployment, and ongoing support. We ensure transparency and communication throughout the entire project lifecycle.

Support & Maintenance

Do you provide ongoing support after project completion?

Yes, we offer comprehensive post-launch support including bug fixes, updates, maintenance, security patches, and technical support. We provide different support packages based on your needs, from basic maintenance to full managed services with 24/7 monitoring.

What are your support hours?

Our standard support hours are Monday to Friday, 9:00 AM to 6:00 PM IST. For critical issues and enterprise clients, we offer 24/7 emergency support. Response times vary based on your support package and issue priority level.

How do you ensure data security and privacy?

We implement industry-standard security measures including encryption, secure coding practices, regular security audits, compliance with data protection regulations (GDPR, CCPA), secure hosting environments, and multi-factor authentication. Your data security is our top priority.

Billing & Pricing

What are your pricing models?

We offer flexible pricing models including fixed-price projects, hourly rates, and monthly retainers. Our pricing depends on project complexity, timeline, and specific requirements. We provide transparent quotes with no hidden costs and offer flexible payment terms.

Do you offer free consultations?

Yes, we offer free initial consultations to understand your requirements and provide preliminary recommendations. This helps us create accurate proposals and ensures we're the right fit for your project before any financial commitment.

What payment methods do you accept?

We accept various payment methods including bank transfers, credit/debit cards, PayPal, and digital payment platforms. For international clients, we also accept payments through secure online payment gateways with multi-currency support.

Technical Questions

Can you help migrate our existing systems to the cloud?

Absolutely! We specialize in cloud migration services, helping businesses transition from on-premise systems to cloud platforms like AWS, Azure, and Google Cloud with minimal downtime and maximum efficiency. We ensure data integrity and security throughout the migration process.

Do you provide mobile app development for both iOS and Android?

Yes, we develop native apps for both iOS and Android platforms, as well as cross-platform solutions using React Native and Flutter. We help you choose the best approach based on your target audience, budget, and specific requirements.

Can you integrate AI and machine learning into existing systems?

Yes, we specialize in AI/ML integration and can enhance your existing systems with intelligent features like predictive analytics, natural language processing, computer vision, and automated decision-making capabilities. We assess your current infrastructure and recommend the best AI solutions for your business.

Need Immediate Assistance?

Choose the best way to get in touch with our expert team

Call Us

Speak directly with our technical experts for immediate assistance

+91 977 956 6538

Email Support

Send us your detailed questions and we'll respond within 24 hours

Send Email

Live Chat

Connect with our support team for real-time assistance

Start Chat

Schedule Meeting

Book a consultation call to discuss your project requirements

Book Meeting

Still Have Questions?

Can't find the answer you're looking for? Our expert team is here to provide personalized assistance and help you find the perfect solution for your business needs.

Contact Our Experts