Privacy Policy

Table of Contents

1. Introduction

SparkWhiz Infotech ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Important: By using our services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events.

2. Information We Collect

We collect information about you in several ways:

Personal Information You Provide

  • Contact Information: Name, email address, phone number, mailing address
  • Business Information: Company name, job title, business address
  • Account Information: Username, password, profile information
  • Communication Data: Messages, feedback, support requests
  • Payment Information: Billing address, payment method details (processed securely by third-party providers)
  • Project Data: Information related to your specific projects and requirements

Information Automatically Collected

  • Usage Data: Pages visited, time spent, click patterns, features used
  • Device Information: IP address, browser type, operating system, device identifiers
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking Data: See our Cookies Policy for details

Information from Third Parties

  • Social media platforms (when you choose to connect your accounts)
  • Business partners and referral sources
  • Public databases and directories
  • Marketing and analytics providers

3. How We Use Your Information

We use your information for various legitimate business purposes:

Purpose Description Legal Basis
Service Delivery Providing, maintaining, and improving our IT services Contract performance
Communication Responding to inquiries, providing support, and sending updates Contract performance / Legitimate interest
Account Management Creating and managing user accounts and profiles Contract performance
Payment Processing Processing payments and managing billing Contract performance
Marketing Sending promotional materials and newsletters Consent / Legitimate interest
Analytics Understanding usage patterns and improving services Legitimate interest
Security Protecting against fraud, abuse, and security threats Legitimate interest
Legal Compliance Meeting legal and regulatory obligations Legal obligation

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Cloud hosting and data storage
  • Payment processing
  • Email and communication services
  • Analytics and performance monitoring
  • Customer support tools
  • Marketing and advertising platforms

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or security threats
  • Investigate violations of our terms of service

Data Protection: All third parties we work with are required to maintain appropriate security measures and use your information only for the purposes we specify.

5. Data Security and Protection

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

  • Encryption: Data is encrypted in transit using SSL/TLS and at rest using industry-standard encryption
  • Access Controls: Strict access controls and authentication mechanisms
  • Firewalls: Network firewalls and intrusion detection systems
  • Secure Hosting: Data stored in secure, certified cloud infrastructure
  • Regular Updates: Systems are regularly updated with security patches

Administrative Safeguards

  • Employee Training: Regular security awareness training for all staff
  • Background Checks: Comprehensive background verification for personnel
  • Data Handling Policies: Strict policies governing data access and handling
  • Incident Response: Established procedures for security incident management

Physical Safeguards

  • Secure office facilities with controlled access
  • Secured workstations and data storage areas
  • Proper disposal of physical media containing sensitive data

Security Notice: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We continuously monitor and improve our security practices.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Data Type Retention Period Reason
Account Information Duration of account + 3 years Service provision and legal requirements
Project Data Duration of project + 7 years Contract fulfillment and legal obligations
Communication Records 3 years from last contact Customer support and relationship management
Payment Information 7 years from transaction Financial and tax compliance
Marketing Data Until consent withdrawn + 1 year Marketing effectiveness and compliance
Usage Analytics 2 years from collection Service improvement and analytics

After the retention period expires, we securely delete or anonymize your personal information. Some information may be retained longer if required by law or for legitimate business purposes.

7. Your Rights and Choices

You have several rights regarding your personal information:

Access and Portability

  • Right to Access: Request a copy of your personal information we hold
  • Data Portability: Receive your data in a structured, machine-readable format

Correction and Updates

  • Right to Rectification: Correct inaccurate or incomplete information
  • Account Updates: Update your account information at any time

Deletion and Restriction

  • Right to Erasure: Request deletion of your personal information
  • Right to Restrict Processing: Limit how we use your information

Consent and Objection

  • Withdraw Consent: Withdraw consent for marketing communications
  • Object to Processing: Object to processing based on legitimate interests

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact section. We will respond to your request within 30 days.

Identity Verification: For security purposes, we may need to verify your identity before processing certain requests.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and collect usage information. For detailed information about our use of cookies, please see our Cookies Policy.

Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality
  • Performance Cookies: Help us understand how visitors use our site
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Adequacy Decisions: Transfers to countries with adequate data protection laws
  • Standard Contractual Clauses: Use of approved contract terms for transfers
  • Certification Programs: Reliance on recognized certification schemes
  • Binding Corporate Rules: Internal policies for multinational organizations

We primarily process data within India and use cloud services that maintain data within approved regions.

10. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover we have collected information from a child under 16, we will take steps to delete such information promptly.

Parental Rights: Parents have the right to review, delete, or refuse further collection of their child's personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:

  • Update the "Last Updated" date at the bottom of this policy
  • Notify you of significant changes via email or website notice
  • Provide at least 30 days' notice for material changes
  • Obtain your consent where required by law

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Privacy Contact Information

Data Protection Officer: privacy@sparkwhizinfotech.com

Address: C-205, SM Heights, Phase-8B, Sector-74, Mohali, Punjab, India, 140307

Email: support@sparkwhizinfotech.com

Phone: +91 977 956 6538

Website: www.sparkwhizinfotech.com

Last Updated: August 6, 2025

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